HCI Fail #2 (part 2): Further Web Form Woes

So, following my post last night when I got frustrated with Barclays I am attempting to log in with my online banking from home - but this time, as I am at home, I have my trusty PINsentry card reader (which I didn't have on me yesterday) so I am hopeful that I might be able to get in using a different route.

I wasn't going to post about Barclays again, but this is just such a huge HCI fail that I couldn't resist. I entered my passcode without issue. Then, I was asked to select the 3rd character of my memorable word. Unfortunately, their fancy drop down box only has the letters a-f. This box is not scrollable. Neither can I type the letter I need.

Dropdown box failure.

Now, I suspect the reason this is failing is because I am using Safari on OSX Lion which has been known to cause scrolling issues. However, in my humble opinion a bank as big as Barclays should be able to develop sites that work on all modern browsers.

The good news, is that there is one final option for logging in that does not require my memorable word. So, I have now successfully logged into my account. Woohoo!

However, it has taken 3 attempts and much annoyance to get to this point. I am unimpressed.

I know this is a recent redesign for Barclays, but didn't they think about testing it with real users before it went live? Or perhaps employing a usability consultant to test it?

Barclays - you've had a few freebies from me, but if you would like me to test your site further, I am an HCI expert and my rates are pretty reasonable. Just saying.